Consider the following:
post-it notes
Federal Express
CNN
Cell Phones
When each of these items was first introduced, customers by and large rejected them. They had not asked for them, didn't see a need for them, who would use them, etc.. Today can you imagine your office without post-it notes!
Students only know what they have experienced - don't expect them to tell you what they want in the future. Leaders must offer new ideas to bring to students. They may reject it at first - remember the list above - but then realize they can't live without it.
When I'm looking for new ideas when it comes to innovations, programs or services, I don't look at other other schools, I look at other industries, businesses and organizations. I take their best ideas and then adapt them to my setting.
"The customer is a rear-view mirror, not a guide to the future." George Colony, Forrester Research